Support.

Answered by a person, usually within one working day, UK time.

Most questions are answered below. For anything else, email farhan@wiresidestudios.com from the address you use with Thumbmail, and say which inbox you connected. Never send a password.

Connecting an inbox

Which accounts work?

Outlook.com, Hotmail, Live and Microsoft 365 work and school accounts. Gmail is coming once Google has finished verifying the app; it will appear in the Connect screen when it does.

Microsoft says "Need admin approval"

Your organisation does not let people approve apps themselves. Send your IT administrator this page and ask them to approve Thumbmail for you. Thumbmail asks only to read and send your own mail; it never asks for your contacts or anyone else's mailbox. If they would rather not, Thumbmail cannot connect that account.

The app says "Signed you out. Tap to reconnect."

Your provider stopped honouring the permission you gave, which happens after a password change, a security review, or a long time away. Tap the card and sign in again. Nothing was lost.

Can I connect more than one inbox?

Yes. Settings → Add an inbox. Cards from every inbox share one stack and each card says which inbox it came from.

The stack

What do the swipes do?

Right is Done: the message is archived in your inbox, or marked read and kept if you chose that in Settings. Left is Later: the card comes back at a time the message suggests, and you can change it from the pill. Up is Reply by voice. Down is Never again: that sender's mail goes straight to the archive from now on, with an unsubscribe when there is one. Every swipe can be undone from the pill underneath.

Does Thumbmail ever delete mail?

No. Nothing is ever deleted from your account. Done archives or marks read. Never again archives.

Why is a message in the wrong pile?

Sorting is done by software reading the sender, subject and preview, and it is sometimes wrong. Open the card and choose Move to the other pile; Thumbmail remembers that for the sender.

Where did my swiped cards go after I reopened the app?

They are archived, or marked read, in your inbox, where you can find them in your mail app. Thumbmail only shows what is still open.

Notifications

I am not getting notifications

Check three things: iOS Settings → Thumbmail → Notifications is on; in the app, Settings → Notifications is set to something other than Off; and the inbox has finished its first read. Then use Send a test notification in Settings. If the test arrives and real mail does not, email us with the time a message arrived and we will look at the server side.

What does the notification contain?

The sender, what the message is about, and, if it is a one-time code, the code itself so you can use it from the lock screen.

Replying by voice

Tap the microphone, speak, and tap again when you are done. Your phone turns your words into text; nothing is recorded or sent anywhere as audio. The draft appears for you to read, change or discard. Nothing is sent until you tap Send. The free plan includes ten voice replies a month; Pro removes the limit.

Your data

What does Thumbmail keep?

Who each message is from, its subject, a short preview, and what it worked out about it. Never the body. The full account is on the privacy page.

How do I remove an inbox or delete everything?

Settings → the inbox → Disconnect removes that inbox and everything kept about it at once. Settings → Delete account removes everything, including your account, within 24 hours. Your mail itself is untouched either way.

How do I withdraw Thumbmail's access from the provider's side?

Google: myaccount.google.com/permissions. Microsoft: account.live.com/consent/Manage, or ask your administrator for a work account.

Pro and payments

Pro is bought through the App Store and managed there: iPhone Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. If a purchase does not show in the app, tap Restore purchases on the Pro screen.

Reporting a security problem

If you believe you have found a security weakness in Thumbmail, email farhan@wiresidestudios.com with "Security" in the subject. We read those first and will reply within two working days. Please do not test against other people's accounts.